Return and Refund Policy

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Last updated: November 2025

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At Redplay Motion Studio, we take pride in delivering premium-quality creative and custom-designed products. Every project we create is made with precision and care, tailored to each client’s specifications.

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Because most of our products — such as visual display units, printed materials, and customized designs — are personalized and made-to-order, we have specific guidelines regarding returns and refunds.

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1. General Policy

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• All products and services offered by Redplay Motion Studio are custom-made based on the client’s approval of designs, content, and specifications.

• Due to the personalized nature of these items, returns and order cancellations are not permitted once production or printing has started.

• We aim to ensure every order meets your expectations, and we encourage clients to thoroughly review all design proofs before final approval.

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2. Order Cancellation

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• Orders can only be canceled before the production process begins.

• Once printing, video uploading, or packaging has started, cancellation requests will not be accepted.

• If cancellation is approved (before production), the refund will be processed after deducting any administrative or design charges incurred.

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3. Damaged or Defective Products

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• If your product arrives damaged, defective, or not functioning properly, please notify us within 24 hours of delivery.

• You must share photos or videos clearly showing the issue for verification.

• After reviewing your claim, our team will arrange for repair, replacement, or partial refund depending on the situation.

• We will bear the replacement and shipping costs if the issue is confirmed to be from our side.

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4. Non-Returnable Items

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The following items and services are not eligible for return or refund:

• Custom-printed materials (stickers, cards, brochures, etc.)

• Video brochures and visual display units once customized with your video or branding

• Digital files, logo animations, and creative design services already delivered

• Products damaged due to misuse, mishandling, or unauthorized modification

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5. Refund Eligibility

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Refunds may be considered in the following cases:

• Duplicate payment or transaction error

• Product unavailability or production issue from our side

• Verified technical fault that cannot be repaired or replaced

Approved refunds will be issued within 7–10 working days via the original payment method.

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6. Replacement Process

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• In case of a verified issue, we will replace the defective unit or product with a new one at no extra cost.

• The replacement timeline depends on material availability and production schedule (typically 5–7 working days).

• Customers must return the defective item (if requested) before a replacement can be issued.

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7. Shipping Responsibility

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• For verified product faults or damages caused during delivery, Redplay Motion Studio will cover all logistics and replacement costs.

• For issues caused by incorrect handling or customer error, the customer will be responsible for shipping costs related to replacement or repair.

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8. Contact for Return or Refund Requests

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To request a return, replacement, or refund, please contact us through any of the following:

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Redplay Motion Studio
Registered Office : House No. 248 A/1, Old H.B. Road, Kantatoli, Nayatoli Area, Ranchi, Jharkhand, 834001, India

Landmark : Kantatoli Flyover Pillar No. 22 (P-22)

Whatsapp : +91 9007487520

Email : ashwinlakra003@gmail.com

Website : www.redplaymotion.com

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Please include your order number, contact details, and a clear description (or photo/video) of the issue for faster processing.

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9. Policy Updates

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Redplay Motion Studio reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated date. Continued use of our services implies your acceptance of these terms.